Planning and non-urgent changes
Questions, scheduling changes, training and future work.
Service operations
Clear requests. Visible status. Accountable closeout.
Established clients use the portal for service requests, files, replies, current rates and case history.
Client portal
Submit a general, standard, priority or critical-outage request using the site and billing information already attached to your account.
Case statusNew through archived
FilesDrawings, logs and images up to 10 MB
RatesYour current virtual and on-site rates
HistoryReplies, resolution and closeout
Priority support
Use priority support when a building system is offline or materially affecting operations. Life-safety emergencies must be directed to emergency services and the appropriate building contacts.
Submit a priority inquiryPriority levels
Client-selected urgency, operationally reviewed.
Different priority levels may carry different service rates. Requests are prioritized by operational impact and service level, then addressed in order received within that level.
Operational issue with a workaround
Affected performance without major facility disruption.
Significant operational impact
Multiple areas, occupants or systems are materially affected.
Major system outage
A principal building system is offline or substantially unusable.